Transforming Local Government with Quality Principles Basis for Transformation Foundations and Approach Results What We Learned City of Oxnard, California Foundations Year 1 Employee Participation and Involvement Increased responsibility and authority Trained in new skills Leadership Practices Every
Involve the key people: - IT department for technical side - HR to cover the way to get employees committed - Internal/external training expertise on the educational front ‘ Organize high profile champion to promote e-learning eg. get CEO to specific e-learning target Laying out the benefits of