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Oxnard市政府公务人员品质意识的提升（ppt 15)英文版
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  • 文件大小: 17KB
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  • 软件更新: 2006-12-15 2:17:21
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Transforming Local Government with Quality Principles Basis for Transformation Foundations and Approach Results What We Learned City of Oxnard, California Foundations Year 1 Employee Participation and Involvement Increased responsibility and authority Trained in new skills Leadership Practices Everyone can be a leader People stepped forward Customer Driven 90 programs and 5 categories based on product and service bundles Entrepreneurial approaches Team-Based Programs Move decision-making closest to customer Developed own goals and plan Accountable to Council Skill Development Commitment to build employee skills Internal corporate university Team, leadership, interpersonal skills Comprehensive curriculum College credit recommendations Foundations Year 2 Continuous Improvement Business planning Process improvement tools Benchmarking new approaches Management by Fact Decision making processes Interdisciplinary teams Partnership Development Search for alternative resources Internal and external opportunities found Cross-Functional Teams Provide leadership to Citywide efforts Personnel l Training Operations l Program Advisors Financial Systems l Program Sponsors ......
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